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FAQ

What payment methods do you accept?


Upon checkout the following payment options are available;

Visa or Mastercard via PayPal payment gateway, or

PayPal - directly from your account.

We will accept cheques from schools or kinders if pre-arranged. Please contact us at info@planet-eco.com.au.
  

Do you ship internationally?


No, our kits are designed for Australia and the information in them pertains only to Australia at this stage.

However if you live outside of Australia and wish to send a gift to someone in Australia please place your order as normal.

 

Can I have a discount on postage if I have a large order?


Yes, please contact us on info@planet-eco.com.au if you wish to order more than 5 boxes so we can contract the best postage rate for you.

 

Why can't you post to Western Australia?


Unfortunately we can no longer post our Patch Kits to WA because a change in government legislation as of 1/07/2013, this means charges now apply for all orders containing seeds or similar garden items like live plants which makes it unfeasible for us to do so. If you have a bulk order of more than 10 boxes please contact us to discuss this.

 

Can I collect my purchase from you?


Yes, your purchase can be collected from Kingston, Tasmania - just enter the word 'local' in the coupon box and email us to arrange a suitable time to collect. Instructions are included on the checkout page.

 

Should you have a query that is not answered here please email us at info@planet-eco.com.au and we will endeavour to respond to your enquiry within 24 hours.