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Shipping & Returns

Delivery Within Australia

We use Australia Post for our deliveries. Most of our items are posted on a 'by weight basis' which is calculated at checkout.

Most of our parcels will take 2 to 5 business days to be delivered to you.

We make every effort to ensure all our items advertised are in stock, but sometimes out of stock situations do occur. If a product you order does happen to be out of stock, we will contact you immediately.

International Customers

We do not deliver overseas, the information in our kits is designed for use in Australia. International customers are welcome to place orders for delivery to family and friends in Australia.

Invoices

Please note we do not send hard copies of invoices to keep paper wastage to a minimum, you will be emailed a copy of your invoice. If for some reason you do not receive it please feel free to contact us at

info@planet-eco.com.au

Packaging

We are very aware of the need to look after our environment, with this in mind, we keep boxes that have been sent to us and source second-hand boxes. We re-use them when sending parcels to our customers. We also recycle other packaging materials that have been included in parcels sent to us in an effort to reduce waste.

General Returns/Change of Mind 

We offer our customers a money back guarantee, when you receive your order, if your purchase is not what you expected, you have the option of returning the item to us for a full refund of the product price subject to the following conditions:

  • Refunds for change of mind purchases are for the product price only, not the amount paid for postage.
  • The cost of the return postage is at the customer's expense.
  • The items must be returned in original condition within 14 days of receipt.

 Faulty or Damaged Products

If for any reason your purchase arrives in less than perfect condition, we happily offer a refund or replacement and we will cover the cost of the return postage. The items ordered must be returned in original condition within 14 days of receipt.  Please contact us by phone or email to report any damaged or faulty products.

info@planet-eco.com.au
0433 443 114

Please note refunds are made via paypal back to your paypal account.